If the light of the fan does not turn on but the rest of the fan works and responds to the remote, you should check the connectors and cables leading to the light kit: the one from the receiver and the one from the light kit itself.
You should check:
- That all cables are correctly inserted and making full contact within the quick connector.
- That the quick connectors are correctly inserted into each other.
If after checking all these points the issue persists, please contact our post-sale service department to resolve it.
ℹ️ We will request clear photos of all connections and the LED board of the fan. ✉️ You can contact us here: Open a ticket
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