It is normal for the fan to move slightly if you shake it by hand. This happens because it is not fixed to the mount. However, when the fan is on and operating, it should not move or swing.
⚠️ If it swings, we recommend checking the following points to ensure proper installation:
- Verify that the mounting is done correctly and that the half-ball is properly installed in the vertical slot on the support tab.
- Make sure there are no trapped wires that could affect the adjustment.
- If the ceiling is sloped, the rod will automatically adjust to stay straight, as long as it does not exceed the allowed slope.
- Check that the receiver is located correctly to avoid unnecessary movement.
If there is still swinging, you can use the anti-swing kit included with the fan. You can find more details on how to use it in the installation manual available on the product page.
If you need the manual or have further questions, feel free to contact us. We are here to help!
✉️ Please contact our after-sales service here: Open ticket
ℹ️ We will ask for a video of the issue.
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